FAQs
With 28 years of extensive experience in production and sales, we ensure productquality by implementing rigorous processes from incoming material inspection to strictquality control (QC), thus guaranteeing that our products fully meet quality standards.
Yes, we provide free samples, but express delivery fees need to be collected in advance.This is to ensure that the samples are carefully evaluated. The sample fee will be fully refunded when you place an order for products that meet the minimum order quantity.
There is low MOQ limit for our R8 brand in stock(we have english layout ,spanish layout ,arabic layout in stock),the MOQ is one carton.But for you own brand，the MOQ is about 1000pcs or more.
Of course, we offer OEM/ODM service. Please contact us to know more details.
All products of our company promise one-year warranty.
For R8 brand products in stock, within 3-7 days after payment. For OEM/ODM, about 25-45days after payment.
Yes, we can give you some discount according to your order quantity. If you are interested in it, you can contact our salesman. We will give you the lowest discount.
Yes, we certainly can.
We understand that your brand is unique, which is why we do more than just apply a logo; we work closely with you to ensure every detail—from the high-quality laser engraving to the custom-designed retail packaging—truly reflects your brand’s values.Just let us know your ideas, and we’ll handle the rest.
Yes, all our products have CE, FCC, and RoHS certifications.
Yes, each of our products has technical specifications. You can easily use our products by reading the specifications. If you have any questions, please feel free to contact our sales staff. Providing excellent after-sales service to our customers is our responsibility and honor.
Alibaba, PayPal, Western Union, T/T ,D/P and L/C are acceptable for us. For a large number of orders, we accept balance payment against BL also .
R8 provides a comprehensive, streamlined OEM/ODM service managed by our dedicated in-house design team of over 10 professional engineers.
If you have your own design: Upon order confirmation, we will immediately provide the precise die-cut templates for your packaging to ensure perfect alignment with your brand assets.
If you require design assistance: Our team can create a complete packaging concept for you. Within 2-3 days of order confirmation, we will submit a full design suite for your approval.
From initial hardware customization to final retail packaging, we ensure a fast and professional turnaround to get your products to market.
Quality is the cornerstone of R8. Our factory implements a rigorous multi-stage QC protocol:
100% Full Inspection: Every single unit undergoes functional and aesthetic testing before final delivery to ensure zero-defect performance.
Standard Warranty: We offer a one-year limited warranty on all hardware products.
Defect Protection: To support our partners, we provide 0.3% spare units (F.O.C.) with each shipment for immediate replacement.
Professional After-Sales: For any issues exceeding the spare rate, customers can simply provide video documentation. Once verified, we will issue replacements or credits in your subsequent order, ensuring a risk-free partnership.
Compliance is a top priority for our global distribution. All R8 branded products are fully certified with CE, FCC, and RoHS standards. These certifications ensure that our peripherals meet strict safety, electromagnetic interference, and environmental requirements.
Yes,R8 is committed to sustainable manufacturing. We utilize eco-friendly, recyclable materials for our packaging to minimize environmental impact. Furthermore, our products comply with RoHS (Restriction of Hazardous Substances) directives, ensuring they are free from harmful chemicals. We continually optimize our production processes to support the global move towards green electronics.
